Frequently Asked Questions
1# When will I be billed?
- Upon completion of your contract your billing cycle will begin within 10 working days from date of signature.
- An invoice will be sent to you within these 10 working days.
- FetchThem services are on a monthly billing cycle, and your recurring monthly invoices will be sent to you on the anniversary date of your first month’s invoice date.
- Payment is due on receipt of invoice.
2# How long will creatives take to create and be approved?
- Once your first payment has been received we start work on your creatives and other elements of your campaigns.
- Your first draft of creatives will be sent to you within 2 Business days.
- You have 3 creative reverts.
- All reverts will be answered and new creatives will be sent within 2 Business Days
3# What is Adhoc work and how much does it cost?
- Adhoc work includes advertising creatives, landing page design and creation, landing page publishing, integrations into external CRM’s. These are Adhoc if not included in your contract.
- Adhoc work can be quoted and is charged at an hourly rate. Please review your contract for updated pricing.